Ordering

In stock means that the item is in stock in your country, either at the Detpak warehouse or at one of our distributor partners. The current stock level is kept up to date on our website, and if your item is out of stock, you can still add it to a quote request or Contact Us to see when it will be back in stock. 

MOQ means ‘Minimum Order Quantity’, and is the quantity on which the price quoted on our website is based.  Some of our distributor partners sell in this quantity or by individual sleeve. If you are after a smaller quantity, please Contact Us. For customised products, different MOQs apply. 

For items out of stock or not able to be ordered directly from our website, you can create a Quote Request.

It's a quick and easy 4 step process to submist a quote request.

Download our handy guide for more information.

Contact our Customer Service team or your Detpak Representative with the product codes of the items you would like to sample and we will send them out to you.

If you're completely new to the world of packaging, we have a few guides to help you. Consult How to Buy for advice on your first steps, and some common issues to consider, including whether you'd like custom-print, or stock packaging items. Our Detpak Customer Service team is always happy to help, visit the Contact Us page to find out how to get in touch with any questions, or for product support. They'll help determine things like the quantities you need to order, and whether custom print is right for you.

For most products purchased from our stock range (not customised), the minimum order quanity (MOQ) is one carton, however Minimum Order Values for distributors will apply. Our distributors sell by the carton, and some also sell by the individual sleeve. Please refer the to Technical Data for 'Minimum Order Quantity-Stock' and 'Minimum Order Quantity-Custom'. If the data is not available please Contact Us or your Detpak representative. Please note the MOQ for custom products is listed as 'From' as the MOQ varies depending on several factors, including number of colours of the print. 

1. If you purchased 5 cartons of the Edgell Supa Crunch Delivery Chips from Simplot, you will have two promo codes - one for a free Keep Crunch Cartons and one for free delivery of the carton. To redeem, simply:

• Login / register  by entering your contact details and delivery address
• Add 1 carton of either small or medium Keep Crunch Cartons to your Shopping Cart
• Enter your two promo codes at checkout – enter one code and click Apply and then enter your second code and click Apply again
• The value of 1 Keep Crunch Carton and the delivery on one Keep Crunch Carton will be discounted from your order
• This offer is valid for only one carton per user and expires 31 December 2019

2. If you were given a unique promo code from a Simplot/Edgell representative to redeem 4 cartons of the Keep Crunch Cartons simply:

• Login / register by entering your contact details and delivery address
• Add the desired amount of Keep Crunch Cartons to your Shopping Cart
• Enter your unique promo code at checkout - you can use in multiple transactions until you’ve redeemed the 4 cartons
• The value of up to 4 Keep Crunch Cartons will be discounted from your order(s)
• Delivery is charged at our standards rates
• Do not share your code with anyone as it’s unique to you
• This offer is valid until September 2020

Detpak's products are predominately sold through a network of distributors, to enable you to have access to the widest range possible in your local market. To learn more, you can either contact Detpak Customer Service, or visit the Distributor page.

Yes, Detpak products are available globally. Select your country at the top left hand corner of the screen and it will display the range available to you. Contact us to find out more.